Shipping policy
Shipping Policy
Northvale Commerce LLC ("Northvale", "we", "us") ships orders placed on northvstore.com to customers within the United States. This policy describes our processing times, delivery estimates, shipping costs, and how to handle delivery issues.
Estimated Delivery Time
Most orders are delivered within 6–10 business days from the date the order is placed. This includes:
- Order processing: 1–2 business days
- Transit time: 5–8 business days
Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed on weekends or holidays will begin processing on the next business day.
Order Processing
Once your payment is confirmed, we prepare your order for shipment within 1–2 business days. You will receive a shipping confirmation email with your tracking number as soon as your order leaves the fulfillment facility.
Fulfillment Network
Northvale fulfills orders through a network of warehouses that includes both U.S.-based partners and overseas suppliers, depending on product availability and stock location. The shipping carrier and origin are selected at the time of dispatch to deliver your order within the time frames stated above.
Shipping Carriers
All U.S. shipments are delivered by USPS with tracking included. The tracking link for your order is sent to you by email as soon as the order is dispatched.
Shipping Costs
Shipping costs are calculated at checkout based on the items in your cart. The total shipping cost is displayed before you confirm payment — there are no hidden fees.
All U.S. orders are shipped with Premium Tracked Shipping via USPS for a flat rate of $4.95. Every shipment includes tracking and is delivered within 5–8 business days of dispatch.
Free Premium Tracked Shipping is automatically applied to all orders with a subtotal of $50.00 USD or more (before taxes and after any discounts).
From time to time we may offer additional promotions with further reduced shipping on eligible orders.
Destinations
We currently ship to addresses within the United States, including all 50 states. We do not currently ship to APO/FPO addresses, U.S. territories outside the 50 states, or international destinations. If we expand our shipping coverage, this policy will be updated.
Order Tracking
You will receive a tracking number by email as soon as your order is dispatched. You can use the tracking link in that email to follow your shipment through the carrier's website at any time.
Incorrect Shipping Information
Please make sure your shipping address is correct before completing your order. Northvale is not responsible for delays, returns to sender, or non-delivery caused by incorrect or incomplete shipping information provided by the customer. If you notice an error before your order has shipped, contact us immediately at info@northvstore.com and we will do our best to update the address.
Lost or Delayed Shipments
If your tracking has not updated for more than 7 business days, or your package has not arrived within the estimated delivery time, please contact us at info@northvstore.com. We will open a case with the carrier and work with you until the package is delivered or, if it is confirmed lost, until a free replacement or full refund is issued.
Damaged Packages
If your package arrives damaged, please contact us within 7 days of delivery at info@northvstore.com with photos of the package and the item. We will arrange a free replacement or a full refund, whichever you prefer.
Returns and Refunds
For returns, exchanges, or refunds, please see our Return & Refund Policy.
Contact
Northvale Commerce LLC
412 West 7th Street, Clovis, NM 88101, USA
Email: info@northvstore.com
Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)