Refund policy
Return & Refund Policy
At Northvale Commerce LLC ("Northvale", "we", "us"), customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. This policy explains how returns, refunds, and exchanges work for orders placed on northvstore.com.
Return Window
You may request a return within 30 days from the delivery date of your order. To be eligible for a return, the item must:
- Be unused and in the same condition you received it
- Be in the original packaging with all tags, labels, and seals intact
- Include all original accessories, components, and free gifts received with the order
Items that show signs of use, damage caused by the customer, alteration, or missing parts may not be eligible for a refund, or may be subject to a partial refund.
Non-Returnable Items
The following items cannot be returned:
- Items marked as "final sale" or "non-returnable" on the product page
- Gift cards
- Digital products
- Items returned more than 30 days after delivery
How to Start a Return
To start a return, please email our support team at info@northvstore.com with:
1. Your order number
2. The item(s) you want to return
3. The reason for the return
4. Photos of the product if it arrived damaged or defective
Once your request is approved, we will provide you with the return shipping address and detailed return instructions. Please do not ship items back without first contacting us — items returned without prior authorization may not be processed.
Return Shipping Costs
- If the item is defective, damaged on arrival, or incorrect, Northvale will cover the return shipping cost.
- For all other reasons (change of mind, wrong size, no longer needed, etc.), the customer is responsible for the return shipping cost.
Refunds
Once we receive and inspect your returned item, we will notify you by email about the approval or rejection of your refund.
If approved:
- The refund will be issued to your original payment method.
- We process refunds within 3 business days after inspection.
- Once processed, the refund typically appears in your account within 3–7 business days, depending on your bank or payment provider.
If rejected (for example, because the item shows signs of use or is incomplete), we will contact you with the reason and offer either to ship the item back to you or to issue a partial refund.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at info@northvstore.com with photos of the item and the packaging. We will arrange a free replacement or a full refund, whichever you prefer.
Exchanges
If you would like to exchange an item for a different model, color, or variant, please contact our support team at info@northvstore.com. Exchanges are subject to product availability. If the new item has a different price, we will adjust the difference accordingly.
Order Cancellations
If you need to cancel an order, please contact us at info@northvstore.com as soon as possible. If your order has not yet been shipped, we will cancel it and issue a full refund. Once an order has been dispatched, our standard return process applies.
Contact
Northvale Commerce LLC
412 West 7th Street, Clovis, NM 88101, USA
Email: info@northvstore.com
Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)