F.A.Q

Frequently Asked Questions (FAQ)

ORDERS & PAYMENTS

How do I place an order?
Browse our store at northvstore.com, add the products you want to your cart, and proceed to checkout. Enter your shipping and payment details, review your order, and confirm your purchase. You will receive an order confirmation email once your payment is processed.

What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), as well as the alternative payment methods supported by our Shopify checkout (such as Shop Pay, Apple Pay, Google Pay, and PayPal where available). All prices are listed in U.S. Dollars (USD).

Are there any hidden fees?
No. The price you see at checkout is the final price you pay, including any applicable taxes and shipping costs. All amounts are calculated and displayed before you confirm the order.

Can I modify or cancel my order after placing it?
If your order has not yet been shipped, contact us at info@northvstore.com as soon as possible and we will do our best to modify or cancel it. Once an order has been dispatched, our standard return process applies.

SHIPPING & DELIVERY

Where do you ship?
Please see our Shipping Policy for the full list of destinations we currently serve.

How long does shipping take?
Processing and delivery times are detailed in our Shipping Policy. You will receive a tracking number by email as soon as your order leaves our facility.

How do I track my order?
Once your order ships, you will receive an email with the tracking number and a link to the carrier's website. You can use that link at any time to check the status of your shipment.

What if my package is lost or delayed?
If your tracking has not updated for more than 7 business days or your package appears to be lost, contact us at info@northvstore.com and we will open a case with the shipping carrier. We will work with you until the package is delivered, or until a refund or replacement is issued.

RETURNS & REFUNDS

What is your return policy?
You have 30 days from the delivery date to request a return. The item must be unused, in its original packaging, and include all original accessories. Full details are in our Return & Refund Policy.

How do I return an item?
Email info@northvstore.com with your order number and the reason for the return. We will reply with the return address and instructions. Please do not ship items back without contacting us first.

Who pays for return shipping?
If the item is defective, damaged, or incorrect, Northvale covers the return shipping cost. For all other reasons (change of mind, wrong product, etc.), the customer is responsible.

When will I receive my refund?
We process refunds within 3 business days after we receive and inspect the returned item. The amount typically appears in your account within 3–7 business days after that, depending on your bank or payment provider.

What if my item arrives damaged or defective?
Contact us at info@northvstore.com within 7 days of delivery with photos of the product and packaging. We will arrange a free replacement or a full refund, whichever you prefer.

PRODUCTS & WARRANTY

Are your products covered by a warranty?
Each product comes with a manufacturer's quality guarantee. If your product develops a defect under normal use within the warranty period stated on the product page, contact us at info@northvstore.com and we will arrange a replacement or refund.

Are images and descriptions accurate?
We do our best to ensure all product images, descriptions, and specifications on the Site are accurate. Slight variations in color or appearance may occur due to your monitor settings or manufacturing batches.

ACCOUNT & PRIVACY

Do I need to create an account to place an order?
No. You can check out as a guest. Creating an account makes it easier to track your orders, save your shipping addresses, and access your order history.

How do you protect my personal information?
Your data is processed in accordance with our Privacy Policy. We use Shopify's secure checkout for all transactions and do not store full credit card information on our servers.

How do I unsubscribe from marketing emails?
Click the "unsubscribe" link at the bottom of any marketing email we send you. You will continue to receive transactional emails (order confirmations, shipping updates) related to your purchases.

CONTACT

How can I contact customer support?
Email: info@northvstore.com
Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)
Mailing address: Northvale Commerce LLC, 412 West 7th Street, Clovis, NM 88101, USA

We aim to reply to all inquiries within 1 business day.